The Service Profit Chain Shows That _____ Is the Direct

question 37

Multiple Choice

The service profit chain shows that _____ is the direct link to profitability.

• A) customer loyalty
• B) customer satisfaction
• C) customer contact
• D) employee productivity

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Definitions:

Trousseau's Sign

A medical indicator of latent tetany where carpal spasm can be elicited by occluding the blood supply to the arm.

Flat Neck Veins

A clinical sign indicating possible dehydration or hypovolemia, where the veins in the neck appear less prominent or flat.

Hypokalemia

A medical condition characterized by lower than normal levels of potassium in the bloodstream.

Seizure Precautions

Guideline actions and safety measures taken to protect individuals from injury during or after a seizure, focusing on the environment and direct care.