Which of the Following Is Considered a Back-Office Process

question 3

Multiple Choice

Which of the following is considered a back-office process?

• A) A follow-up phone call to a computer repair customer for information not gathered when the computer was dropped off for repair.
• B) A customer picking up a furniture purchase from a store's loading dock.
• C) Servicing a hotel guest's room (emptying trash, replacing towels) while the guest is out.
• D) All are considered back-office processes.

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Definitions:

Income

Financial gains received regularly either from employment or investments.

Means-tested

A method of determining eligibility for certain forms of financial aid or social services that is based on the applicant's income and assets.

In-kind Benefit

Non-monetary goods or services provided to individuals in need, such as food assistance, housing, or healthcare, instead of cash payments.

Welfare Program

Governmental provisions designed to support the well-being of its citizens, particularly those in financial or social need.