Which of the Following Statements Is NOT True About Customer

question 38

Multiple Choice

Which of the following statements is NOT true about customer contact and the customer contact matrix?

• A) High-contact services are referred to as buffered core because these processes are buffered or removed from interaction with the customer.
• B) Operations must be concerned with customer contact because higher contact levels can introduce variability into the process.
• C) In the middle ground of customer contact, permeable systems have processes that are penetrated by customers in fairly restricted ways.
• D) High contact levels may be costly in terms of lost efficiency, but they offer opportunities to increase sales to customer resulting in increased revenues.

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Definitions:

Surplus Cash

Excess funds that a business or individual has, which are not needed for immediate operational expenses or reserved funds.

Settle Its Debt

The action or process by which an entity fulfills its financial obligations, clearing outstanding liabilities.

Interest Owed

The amount of interest that has been incurred on a loan or debt but has not yet been paid.

Missing Value

A data point that is lost or not recorded in a dataset.