Which of the Following Statements Is NOT True About Customer

question 38

Multiple Choice

Which of the following statements is NOT true about customer contact and the customer contact matrix?

• A) High-contact services are referred to as buffered core because these processes are buffered or removed from interaction with the customer.
• B) Operations must be concerned with customer contact because higher contact levels can introduce variability into the process.
• C) In the middle ground of customer contact, permeable systems have processes that are penetrated by customers in fairly restricted ways.
• D) High contact levels may be costly in terms of lost efficiency, but they offer opportunities to increase sales to customer resulting in increased revenues.

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Definitions:

Retain Dyes

The ability of certain cells or structures to hold specific dyes during staining, a technique used in microscopy to enhance visibility and differentiation.

Gastroenteritis

Inflammation of the stomach and intestines, typically caused by infection leading to vomiting and diarrhea.

Tuberculosis

A contagious bacterial infection primarily affecting the lungs, marked by symptoms such as cough, fever, and weight loss.

Whooping Cough

An infectious bacterial disease causing uncontrollable coughing fits and a distinctive "whooping" sound when inhaling.