Which of the Following Is NOT Given as a Source

question 32

Multiple Choice

Which of the following is NOT given as a source of customer-introduced variability to a service delivery system?

• A) Uncertainty in what customers will prefer from the service product bundle.
• B) Uncertainty in the ability of customers to participate in the service.
• C) Uncertainty in the customer's willingness to interact with back-office service providers.
• D) All of the above are sources of customer-introduced variability.

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Definitions:

Extended Fishbein

A model that extends the original Fishbein attitude model to incorporate additional predictors of behavior, including the subjective norm and perceived behavioral control.

Actual Behaviour

The real, observable actions performed by an individual, as opposed to intentions or beliefs.

Multi-attribute Attitude Models

Psychological models that describe how consumers evaluate products and services based on perceived attributes and how these evaluations influence their purchasing decisions.

Importance Weights

Quantitative values assigned to different factors or criteria to reflect their relative significance in an evaluation or decision-making process.