Which of the Following Best Completes This Sentence

question 51

Multiple Choice

Which of the following best completes this sentence?
A service guarantee

• A) is useful as an advertising ploy to attract additional customers.
• B) is an honest assurance that the customer will be satisfied.
• C) needs to contain a variety of stipulations and conditions to be cost effective.
• D) is all of the above.

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Definitions:

Hierarchy of Authority

A system in organizations where individuals are ranked according to their roles and responsibilities, establishing a clear line of command from top to bottom.

Formal Structure

The officially designated arrangement of roles and responsibilities within an organization, typically outlined in organizational charts and documents.

Unity of Command

A principle stating that each employee should report to one and only one manager to avoid confusion and conflict.

Managerial Authority

The power vested in managers to make decisions and direct resources to achieve organizational goals.