Which of the Following Is Correct Concerning High-Contact Services

question 50

Multiple Choice

Which of the following is correct concerning high-contact services?

• A) To increase the efficiency of high-contact services, the organization should look to reduce the amount of customer-introduced uncertainty by limiting customization.
• B) It is easier to smooth the peaks and valleys of demand for high-contact services than for low-contact services.
• C) High-contact services are generally less variable and easier to price competitively.
• D) All of the above.

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Definitions:

Demand Curves

Graphical representations showing the relationship between the price of a good and the quantity demanded by consumers.

Personal Computer

A compact, relatively inexpensive computer designed for individual use, primarily for tasks like browsing the web, working with software applications, and gaming.

Mainframe Computers

High-performance computing systems designed for large-scale and critical applications, known for their large size, extensive processing capabilities, and reliability.

Log-Linear Demand Function

A mathematical representation of demand where the logarithm of quantity demanded is a linear function of the logarithm of price and possibly other factors.