What Are the Five Types of Customer-Induced Variability That Affect

question 21

Essay

What are the five types of customer-induced variability that affect service operations,according to Frei?

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Definitions:

Cost of Production

The total expense incurred in manufacturing a product or offering a service, including materials, labor, and overhead costs.

Teacher Absenteeism

The phenomenon where teachers frequently miss school, impacting the quality of education and student learning experiences.

Student Absenteeism

Refers to the habitual non-attendance of a student at school without valid reason.

Education

The method of enabling the acquisition of knowledge, skills, values, beliefs, and habits via different approaches.