Examlex
Explain the differences between purchasing an asset and leasing an asset.
Responsiveness
The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.
Assurance
A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.
Empathy
The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.
Tangibles
Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.
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