Which of the Following Statements Should the Salesperson Use to Agree

question 194

Multiple Choice

Which of the following statements should the salesperson use to agree with and neutralize an objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes, you're right, it is lighter, but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life, but that hasn't really been a problem.It is so popular it never gets to stay on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."

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Definitions:

Total Manufacturing Costs

This encompasses all costs involved in the production of goods, combining direct materials, direct labor, and manufacturing overhead.

Manufacturing Overhead Costs

All indirect costs associated with the manufacturing process, including but not limited to utilities, maintenance, and salaries of non-direct labor.

Direct Labour Costs

Expenses associated with the wages of employees who are directly involved in the production of goods or services.

Nonmanufacturing Costs

Expenses not directly related to the production of goods, including sales, administration, and marketing costs.