Which of the Following Is NOT an Example of Behavioural

question 66

Multiple Choice

Which of the following is NOT an example of behavioural measures used to evaluate salespeople?

• A)assessment of salesperson's attitude and attention to customers
• B)product knowledge and selling and communication skills
• C)appearance and professional demeanor
• D)accounts generated and profit achieved

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Definitions:

Inconsistency

The quality of being inconsistent, lacking uniformity, or showing variation in actions, values, or outcomes.

Inseparability

A characteristic of services indicating that they are produced and consumed at the same time, making the separation of production and consumption impossible.

Innovation

The act of introducing something new or significantly improved, such as a product, service, process, or method, enhancing its value or functionality.

Car Wash

A service establishment dedicated to cleaning the exterior and, often, the interior of motor vehicles through manual or automated processes.