Jim Is Waiting in Line at the Bank for 20

question 126

Multiple Choice

Jim is waiting in line at the bank for 20 minutes.When he gets in front of the teller,he asks to deposit the business cheques.The bank teller tells him that he will have to wait in another line instead of trying to assist him right away.This example illustrates which important challenge for retailers in the future?

• A)knowledgeable salespeople
• B)better signage or communications
• C)more use of technology to reduce customer dissatisfaction
• D)better understanding of the complex Canadian shopper.

---

Definitions:

Just Say No

An anti-drug campaign promoted in the 1980s by US First Lady Nancy Reagan, encouraging youth to resist peer pressure by simply saying "no" to drugs.

Tax Rate

The percentage at which an individual or corporation is taxed on their income or profits.

Strategic Defense Initiative

was a proposed missile defense system announced by President Ronald Reagan in 1983, intended to protect the United States from attack by ballistic strategic nuclear weapons.

Anti-Ballistic Missile Treaty

A treaty between the United States and the Soviet Union on the limitation of the anti-ballistic missile (ABM) systems used in defending areas against missile-delivered nuclear weapons (1972-2002).