Companies Have Found That Using Social Media Can Reduce Customer

question 149

Multiple Choice

Companies have found that using social media can reduce customer service and support costs.Assuming all else is equal,implementing a social media program may help companies increase their:

• A)profit margins
• B)support costs
• C)marketing costs
• D)price of goods sold

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Definitions:

Calculus I

The branch of mathematics that deals with the study of rates of change (derivatives) and the accumulation of quantities (integrals).

Task Performance

The execution and completion rate of duties or jobs assigned to an individual or team.

Choking Under Pressure

The phenomenon where an individual performs significantly worse than expected in a high-pressure situation, due to anxiety or stress.

Non-professionals

refers to individuals who are not formally trained or certified in a particular professional field.