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Before Moving Out of Their Apartment,Brad and Kim Westgate Decided

question 39

Multiple Choice

Before moving out of their apartment,Brad and Kim Westgate decided to have their carpets cleaned by Service Master,a company specializing in professional carpet cleaning.The carpet cleaners arrived at Brad and Kim's apartment,unpacked their equipment,cleaned the carpets,packed up their tools,and drove away in their bright yellow van.The service provided by Service Master,could not be held,touched,or seen before the purchase decision.This scenario illustrates the _____ of services.

Understand the concept of virtual teams and differentiate them from traditional face-to-face teams.

Identify the critical factors that contribute to the effectiveness of virtual teams.

Recognize the importance of trust in virtual teams and how it differs from trust in conventional teams.

Explore the lessons and considerations for managers in developing and maintaining virtual teams.

Definitions:

Securities Commission

A regulatory agency responsible for enforcing the laws regarding securities and protecting investors by regulating the securities industry.

Online Bankers

Banking professionals who operate internet-based banking services.

Insider Information

Privileged, non-public information regarding the affairs, operations, or future prospects of a company, which can be exploited for financial gain.

Securities Commission

A Securities Commission is a regulatory body charged with enforcing laws concerning securities and protecting investors by ensuring the stock market operates fairly and transparently.