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Arnett Is Looking for a New Web Portal to Use

question 106

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Arnett is looking for a new web portal to use to access information that interests him on the Internet.The one he currently uses is too cluttered with ads and has several links that do not work.While the site itself works fine,he is unhappy with its appearance and the fact that the company managing the site has done nothing to upgrade it.In terms of the service quality dimensions,Arnett is most unhappy with which dimension of this service?


Definitions:

Trait Theorists

Psychologists who study personality and individual differences, focusing on the identification and measurement of specific traits that differentiate individuals.

Factor Analysis

A statistical approach that explains the variation among observed, interrelated variables through a smaller set of unseen variables, known as factors.

Biological Factors

Aspects of biological systems, including genetic, neurological, or physiological conditions, that influence an individual's behavior or health.

Social-cognitive Perspective

A psychological approach that emphasizes the impact of cognitive processes and social interactions on behavior.

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