Using a Workflow Mapping Tool Such as Microsoft VISIO Would

question 29

Multiple Choice

Using a workflow mapping tool such as Microsoft VISIO would come in handy when creating a:

• A)gap audit
• B)customer contact audit
• C)touch point audit
• D)contact point audit

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Definitions:

Red-Green Colorblindness

A form of color vision deficiency where individuals have difficulty distinguishing between red and green hues due to the absence or malfunction of red or green retinal photoreceptors.

Recessive Gene

A gene that produces its characteristic phenotype only when its allele is identical.

Coin Toss

A Coin Toss is a method of making a random decision between two alternatives by flipping a coin into the air and seeing which side lands face up.

Inherited Traits

Characteristics or attributes that are passed down from parent organisms to their offspring through their genes.