Service Firms Are Realizing That All _____ Aspects of Quality

question 31

Multiple Choice

Service firms are realizing that all _____ aspects of quality must be present for a success _________________ program.

• A)five; customer-experience management (CEM)
• B)five; customer-relationship management (CRM)
• C)four; customer-experience management (CEM)
• D)four; social-experience management (SEM)

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Definitions:

Organization Corollary

A principle within Kelly's personal construct theory that suggests individuals organize their interpretations of the world into hierarchies to understand it.

Subordinate Constructs

In personal construct psychology, these are narrower, more specific beliefs that fall under broader, more general personal constructs, helping individuals understand their world.

Isolated

Detached or separated from others, often used to describe someone or something that is alone or remote.

Unrewarding Way

Approaches or methods that fail to provide satisfaction, success, or positive reinforcement.