Which of the Following Is NOT a Point in the Customer

question 52

Multiple Choice

Which of the following is NOT a point in the customer contact audit for the Arizona Grill,serving Southwestern food?

• A)Host/hostess seats the customer.
• B)Food server discusses wine list.
• C)Food is delivered to the table by kitchen staff.
• D)Chef making adjustments to the dish preparation based upon the availability of ingredients.

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Definitions:

Reinforcement

A psychological principle involving the use of rewards or punishments to increase or decrease the likelihood of a particular behavior.

Aversive Event

An unpleasant or undesirable occurrence that can lead to changes in behavior or psychological state.

Social Learning Theory

A theory that suggests people learn new behaviors through observational learning of others' actions and consequences.

Observation and Imitation

A method of learning in which an individual observes the actions of others and mimics them, crucial in the acquisition of new behaviors.