Each of the Following Can Influence Customers' Perceptions of the Authenticity

question 122

Multiple Choice

Each of the following can influence customers' perceptions of the authenticity of their service experiences EXCEPT:

• A)service standardization.
• B)personal interaction.
• C)social processes that allow customers to share their interests.
• D)allowing consumers to participate in the production process.

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Definitions:

Delegating Style

A leadership approach characterized by assigning responsibility and authority to subordinates while maintaining accountability.

Initiating Structure

Leadership behavior that emphasizes task organization, assignment, and completion, focusing on defining role responsibilities.

Empowerment

Increasing the degree of autonomy and self-determination in individuals or communities to enable them to represent their interests in a responsible and self-determined way.

Consideration

The act of thoughtful or careful reflection before making decisions or judgments.