Organizations Attempt to Reduce the Inconsistency in the Delivery of Services

question 73

Multiple Choice

Organizations attempt to reduce the inconsistency in the delivery of services through:

• A)higher incentives to employees for satisfactory performance.
• B)collaboration.
• C)the reduction of customer contact points in the service delivery process.
• D)standardization and training.

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Definitions:

Echoencephalography

A diagnostic ultrasound procedure used to image the brain and assess brain abnormalities.

Ultrasound

A diagnostic imaging technique that uses high-frequency sound waves to create images of the inside of the body, commonly used for examining fetuses during prenatal care, organs, and tissues.

Centrally Located Mass

A mass located in the center of a body or organ, which can be benign or malignant, necessitating medical evaluation.

Computed Tomography

A diagnostic imaging procedure that uses a combination of X-rays and computer technology to produce detailed cross-sectional images of the body's internal structures.