When CIBC Canada Decided to Offer Telephone and Internet Banking,this

question 172

Multiple Choice

When CIBC Canada decided to offer telephone and Internet banking,this would be classified as what type of service innovation?

• A)basic service improvements
• B)major process innovation
• C)service-line extensions
• D)process-line extensions

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Definitions:

Group Cohesion

The extent to which members of a group stick together and remain united in pursuit of common goals and objectives.

Behaviors

The actions or reactions of an individual or group in response to external or internal stimuli.

Group Leader

An individual within a group who is responsible for guiding, coordinating, and motivating group members towards meeting the group's objectives.

Group Members

Individuals who are part of a specific group or organization, contributing to its goals and activities.