When a Financial Institution Considers Charging Additional Convenience Fees for Things

question 42

Multiple Choice

When a financial institution considers charging additional convenience fees for things such as calling into customer service or visiting a teller in person they may be attempting to ____________ a customer segment group.

• A)fire/de-market
• B)overcharge
• C)annoy
• D)encourage them to keep their money at home

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Definitions:

Nepotism Policy

Guidelines established by organizations to prevent favoritism towards family members or close associates, especially in hiring or promotions.

Sex Discrimination

Unfair treatment or bias against an individual based on their sex, affecting employment decisions such as hiring, promotion, and compensation.

Civil Law

A legal system based on written codes and statutes, as opposed to common law, which is primarily based on judicial decisions.

Federal And State Laws

Legal provisions enacted by the federal or state governments which regulate employment practices, worker rights, and business operations within their jurisdiction.