More and More Firms Are Monitoring Social Media Sites to Understand

question 64

Multiple Choice

More and more firms are monitoring social media sites to understand what is being said about their brands as a way to gauge what?

• A)Customer satisfaction.
• B)Warranty reviews.
• C)Recommendations for new products.
• D)Viral comments.

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Definitions:

Communal Culture

A culture within an organization or community that emphasizes shared values, goals, and practices.

Company Diversity

Refers to a workplace that includes a wide range of differences among its employees, such as ethnicity, gender, age, religion, sexual orientation, and cultural background.

Cultural Obstacles

Barriers related to cultural differences that hinder progress in negotiations, communication, and understanding between individuals or groups.

Supportive Cultures

Workplace environments that prioritize employee well-being and facilitate interpersonal connection and support.