If You Ever Talk to Anyone Who Has Flown on Singapore

question 13

Multiple Choice

If you ever talk to anyone who has flown on Singapore Air,you will no doubt hear that individual praise the food that was served during the flight,the friendliness of the air stewards,and the comfortable surroundings.From this description,you can surmise Singapore Air creates customer value by providing its customers with all of the following except:

• A)the best service.
• B)the most convenient flight schedules.
• C)the cheapest price.
• D)the best employees.

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Definitions:

Ethological Theory

An approach in psychology that emphasizes the evolutionary and biological roots of behavior, particularly how behavior enhances survival and reproduction.

Comforted By A Stranger

A scenario where an individual, often a child, receives consolation or reassurance from someone they do not know well or at all, indicating their trust or social behavior.

Securely Attached

Refers to a healthy attachment style typically observed in children who feel confident and reassured that their caregivers are reliably available and responsive to their needs.