A CRM Is Only Effective If It Includes

question 32

Multiple Choice

A CRM is only effective if it includes:

• A)a customer experience management strategy
• B)free coupons for long term buyers
• C)an online platform
• D)a social media strategy

---

Definitions:

Rational Emotive Thoughts

refer to the components of Rational Emotive Behavior Therapy (REBT), emphasizing the role of rational thinking in overcoming emotional or behavioral issues.

Delusions

Fixed false beliefs that are resistant to reasoned argument or factual evidence, often found in psychiatric conditions such as schizophrenia.

Arbitrary Inference

A cognitive distortion where an individual draws a conclusion without evidence, or in spite of contradictory evidence.

Personalization

The process of tailoring a product, service, or content to an individual's specific needs, preferences, or interests.