If a Service Provider Conveys Feelings of Trust and Knowledge,the

question 54

Multiple Choice

If a service provider conveys feelings of trust and knowledge,the company exhibits which of the following dimensions of service quality?

• A) Reliability
• B) Assurance
• C) Tangibles
• D) Empathy
• E) Responsiveness

---

Definitions:

Diabetes

A chronic medical condition where the body either cannot produce enough insulin or cannot effectively use the insulin it produces, leading to elevated blood sugar levels.

Commitment Contract

A formal agreement a person makes with themselves or others to stick to a set of goals or behaviors.

Community College

A type of educational institution that offers two-year degrees (associates degrees), certifications, and sometimes, preparation for transfer to a four-year college or university.

Alcohol

A chemical compound often used in beverages that can alter mood and behavior, with the potential for dependency and health issues.