A Quality Control Chart Is Used to Monitor the Customer

question 68

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,no sample means were outside a control limit. The chart shows ________.

• A)chance variation
• B)standard variation
• C)assignable variation
• D)total variation

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Definitions:

Evidence-Informed Practices

Methods and interventions that are grounded in and guided by reliable and updated research evidence.

Nurse Connect

A term that could refer to a platform or service designed to facilitate communication and collaboration among nurses.

Nurse ONE

A reference to a primary, key nurse in a healthcare setting, emphasizing their first-point role or singular importance.

ICNP

The International Classification for Nursing Practice, a standardized vocabulary that allows nurses to describe and report their work across global healthcare environments.