A Quality Control Chart Is Used to Monitor the Customer

question 68

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,no sample means were outside a control limit. The chart shows ________.

• A)chance variation
• B)standard variation
• C)assignable variation
• D)total variation

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Definitions:

Stakeholders

Individuals or groups that have an interest in any decision or activity of an organization, including clients, employees, investors, suppliers, and the community.

Leader Values

Core beliefs and principles that guide a leader's actions, decisions, and interactions with others.

Transformational Leadership

A leadership style where leaders encourage, inspire, and motivate employees to innovate and create change that will help grow and shape the future success of the company.

Moral Evaluation

The process of judging the rightness or wrongness of actions based on ethical principles and moral codes.