An Investigation of the Effectiveness of a Training Program to Improve

question 7

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences,they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. This analysis is an example of ________.

• A)a one-sample test of means
• B)a two-sample test of means
• C)a paired t-test
• D)a test of proportions

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Definitions:

Strategic Plans

Long-term, forward-looking approaches with overarching goals and objectives that guide the direction of an organization.

Grand Strategy

A comprehensive, long-term plan that outlines an organization's or nation's overarching goals and the means to achieve them.

Cross-Functional Teams

Groups composed of members from different departmental or functional backgrounds working together towards a common goal.

Production Process

The series of steps or actions taken to manufacture a product or deliver a service, from initial inputs to the final output.