An Investigation of the Effectiveness of a Training Program to Improve

question 6

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. For a 0.05 significance level,what is the critical value?

• A)1.943
• B)1.895
• C)1.645
• D)2.447

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Definitions:

Organized Beliefs

Coherently structured convictions or opinions, particularly those related to religious, political, or social ideologies.

Higher Power

Often used in spiritual or recovery contexts, it refers to a force or being believed to be greater than oneself.

Spiritual Assessment

The process of understanding a person's spiritual beliefs, values, and practices to support their emotional and psychological well-being.

Spirituality

A broad concept involving the belief in something beyond oneself, which can involve religious beliefs, personal growth, or a connection to others and the world.