A Quality Guru Named Philip Crosby Defined Quality as Fitness

question 27

True/False

A quality guru named Philip Crosby defined quality as fitness for use.

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Definitions:

Deculturation Process

The process of losing or diminishing one's native culture, usually as a result of contact with another culture or forced assimilation.

Organizational Rituals

Repeated and symbolic activities that reinforce an organization’s values and corporate identity.

Organizational Stories

Are narratives shared among members of an organization that embody its values, history, and culture.

Performance Standards

The expected levels of performance that set the benchmarks for quality or success in work tasks or goals.