Which of the Following Is Not an Element of a Good

question 21

Multiple Choice

Which of the following is not an element of a good service guarantee?

• A) Unconditional (no small print).
• B) The customer controls the process.
• C) Easy to understand.
• D) Easy to communicate.
• E) Meaningful to the customer.

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Definitions:

Systematic Desensitization

A therapy technique used to treat phobias and anxiety disorders by gradually exposing the patient to the feared object or context without any danger.

Dog Phobia

An intense, irrational fear of dogs, often leading to avoidance behavior.

Complete Relax

A state or condition of complete rest and freedom from stress or tension.

Aversion Therapy

A form of psychological treatment that involves associating a negative or unpleasant experience with an undesirable behavior to reduce or eliminate that behavior.