A Company Is Concerned About the Number of Customers Who

question 35

Multiple Choice

A company is concerned about the number of customers who have to wait for service in its customer service department.Assume the rate at which customers are serviced is 12 per hour.Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals?

• A)12 minutes
• B)6 minutes
• C)2 minutes
• D)1 minute
• E)None of these

---

Definitions:

Graduation Present

A gift given to an individual in celebration of completing an educational milestone, such as graduating from school or university.

Retirement

The act of leaving one's job and ceasing to work, usually due to reaching a certain age or for health reasons.

Investment

The practice of investing funds with the view of accruing financial gains or income.

Annual Interest Rate

The percentage of principal charged or earned as interest for a period of one year.