Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Cash-to-cash Cycle

The time duration it takes for a company to convert its investments in inventory and other resources into cash flows from sales.

Accounts Receivables

Money owed to a company by customers who have purchased goods or services on credit.

Insolvent

The state of being unable to pay off debts as they come due, having liabilities exceed assets.

Receivables

Money owed to a business or an individual for goods or services provided on credit.