Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Faulty Patterns

Dysfunctional or unproductive behaviors or thoughts that are repeated over time, often leading to negative outcomes.

Insight

Insight is the understanding of a specific cause and effect within a specific context, often leading to a solution to a problem or an understanding of a psychological issue.

Self-Awareness

The realization of one's personal attributes, emotional states, motivations, and wants.

Cognitive Therapies

A category of psychotherapeutic treatments that help patients understand the thoughts and feelings that influence behaviors, aiming to modify dysfunctional thinking patterns.