Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Cultural Clashes

Conflicts or mismatches arising from differing beliefs, values, practices, or expectations between cultures or within a multicultural environment.

Adaptive Corporate Culture

A corporate culture that is flexible, responsive, and able to change in response to external conditions or internal strategies.

Outwardly Focused

A perspective or approach that prioritizes external factors and dynamics, such as customer needs, market trends, and the broader community, over internal concerns.

Stakeholders

Individuals, groups, or organizations that have an interest or concern in an organization's activities, decisions, and success, including employees, customers, suppliers, and investors.