In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 61

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

---

Definitions:

Population Variances

The measure of how data points in an entire population are spread out from the average value (mean).

Variance

A statistical measure of the spread between numbers in a data set, indicating how much the values differ from the mean of the set.

Degrees of Freedom

The number of independent values or quantities that can vary in the analysis without violating any given constraints.

Normally Distributed Populations

Populations in which the distribution of traits or characteristics follows a normal distribution curve, indicating a symmetrical spread around the mean.