Which of the Following Are Alternative Possible Service Encounters Included

question 31

Multiple Choice

Which of the following are alternative possible service encounters included in the service-system design matrix?

• A)Mail contact
• B)Warranty
• C)Sales call
• D)Field service
• E)None of these

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Definitions:

Marginal Cost

The expense associated with manufacturing an extra unit of a product.

Tutoring

A form of education where an individual provides personalized instruction to a student or a small group of students.

Marginal Benefits

The incremental satisfaction received from the consumption of one additional unit of a good or service.

Marginal Costs

The incremental cost of manufacturing one more unit of a product or service.