In the Service-System Design Matrix, an Internet and On-Site Technology

question 20

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of these

---

Definitions:

Model

A simplified representation of a system or phenomenon that describes its structure or function, often used in simulations.

Studentized Residuals

Residuals divided by an estimate of their standard deviation, used for identifying outliers in regression analysis.

R-Squared

A statistical measure that represents the proportion of the variance for a dependent variable that's explained by an independent variable or variables in a regression model.

F-Ratio

A statistical measure used in the analysis of variance (ANOVA) to compare the variability between groups with the variability within groups.