The Length of Time Customers Have Been with the Firm

question 92

True/False

The length of time customers have been with the firm is more important than the nature of loyalty.

---

Definitions:

Initiating Structure

Leadership behavior focused on defining roles, setting goals, and providing clear direction to team members.

Consideration

The degree of empathy, respect, and understanding a leader or organization shows towards its members.

Precondition

A condition that must be met or required before another event or operation can occur.

Initiating Structure

A leadership behavior that focuses on defining roles, tasks, and relationships in the pursuit of goal achievement.