Which of the Following Is a Means of Stimulating Word-Of-Mouth

question 80

Multiple Choice

Which of the following is a means of stimulating word-of-mouth communications?

• A)Persuading satisfied customers to inform others of their satisfaction
• B)Targeting opinion followers in advertising campaigns
• C)Encouraging staff to talk to customers
• D)All of the above

---

Definitions:

Withdrawal Symptoms

Physical and mental symptoms that occur after stopping or reducing intake of a substance, such as drugs or alcohol, to which one has become dependent.

Intoxication

A condition resulting from the excessive consumption of alcohol or drugs, impairing mental and physical faculties.

Tolerance

The ability or willingness to tolerate something, in particular the existence of opinions or behavior that one does not necessarily agree with.

Dissociation

A psychological state in which a person feels disconnected from their thoughts, feelings, memories, or sense of identity, often a response to trauma or stress.