A Negative Customer Experience May Result in Which of the Following

question 81

Multiple Choice

A negative customer experience may result in which of the following:

• A)Positive word-of-mouth
• B)Customer complaint
• C)Customer retention
• D)All of the above

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Definitions:

Self-Transcendence

The process of transcending beyond the self or personal concerns, often associated with experiences of connectedness, spirituality, or reaching beyond one's limits.

Vulnerability

This indicates a state or condition of being exposed to the possibility of being attacked or harmed, either physically or emotionally.

Well-Being

The state of being comfortable, healthy, or happy, covering physical, mental, and emotional health.

Life Span

The duration of time that an organism is expected to live, from birth to death.