Willingness to Help Customers and Provide a Prompt Response to Customer

question 59

Multiple Choice

Willingness to help customers and provide a prompt response to customer problems, requests and questions refers to which of the following dimensions of service quality?

• A)Reliability
• B)Courtesy
• C)Tangibles
• D)Responsiveness

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Definitions:

Alzheimer's Disease

A progressive neurological disorder that causes memory loss, cognitive decline, and ultimately severe impairment in daily functioning due to brain cell death.

Self-esteem

A person's overall subjective sense of personal worth or value.

Physical Illness

Physical illness pertains to conditions or diseases affecting the body’s systems and functions, often characterized by specific symptoms and signs.

Employed

Employed refers to a person who works for another person or company in exchange for financial or other compensation.