The Second Step in a Service Recovery Process Is To

question 84

Multiple Choice

The second step in a service recovery process is to:

• A)Encourage learning so that service recovery problems are identified and corrected
• B)Train and empower staff to respond to customer complaints
• C)Set up a tracking system to identify system failures
• D)None of the above

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Definitions:

Extraneous Solutions

Extraneous solutions are results that emerge from the solving process of an equation but do not satisfy the original equation.

Extraneous Solutions

Extraneous solutions are solutions that arise in the process of solving an equation but do not satisfy the original equation.

Equation

An affirmation in mathematics that posits the equality of two different expressions.

Directly

Directly refers to a manner of action or occurrence that happens without any intervening factors or steps.