Allied to the Provision of Service Quality and Relationships, the Creation

question 60

Multiple Choice

Allied to the provision of service quality and relationships, the creation of customer _______ is another avenue for organizations to deliver value for customers.

• A)expectations
• B)experiences
• C)responses
• D)reactions

---

Definitions:

Arteriosclerosis

A condition marked by loss of elasticity and hardening of arteries.

Cardiac Attack

Also known as a heart attack, it occurs when the flow of blood to the heart is blocked, causing heart muscle to be damaged or die.

Oxygenated Blood

Blood that is rich in oxygen, typically found in arteries, having been oxygenated in the lungs.

Deoxygenated Blood

Blood that has a reduced oxygen content after circulating through the body and is on its way back to the lungs for reoxygenation.