The Ability to Provide the Service Dependably and Consistently Refers

question 40

Multiple Choice

The ability to provide the service dependably and consistently refers to which of the following dimensions of service quality?

• A)Tangibles
• B)Reliability
• C)Access
• D)Courtesy

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Definitions:

Bottom-Up Effort

An approach where solutions, ideas, or projects are initiated by the lower levels of a hierarchy and move upwards for approval and implementation, promoting innovation and employee engagement.

Stereotyping

Assigning generalized attributes to individuals or groups based on perceived characteristics, often leading to biased judgments.

Negative Attitude

A general disposition or outlook characterized by pessimism, skepticism, or opposition toward ideas, people, or situations.

Ethnocentric

The belief in the superiority of one's own ethnic group over others.