Which of the Following Is Not a Characteristic of the Kano

question 121

Multiple Choice

Which of the following is not a characteristic of the Kano model of customer satisfaction?

• A)"Must Be"
• B)"More is Better"
• C)"Much More"
• D)"Delighters"

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.