Which of the Following Is an Example of a "Must

question 31

Multiple Choice

Which of the following is an example of a "Must Be" characteristic of the Kano model of customer satisfaction?

• A)In a hotel, customers expect extra towels
• B)In a hotel, customers expect service at reception and a clean room
• C)In a hotel, customers expect free room service
• D)In a hotel, customers expect satellite television and a bath

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Definitions:

Document of Title

A legal document or electronic record evidencing the right to control the disposition of goods, such as a bill of lading or warehouse receipt.

Right to Cooperation

This concept involves the expectation or requirement for parties in a legal agreement or obligation to work together towards the fulfillment of the terms of the agreement or resolution of any disputes.

Untimely

Untimely refers to something occurring or being done at an inappropriate, inopportune, or irregular time, often resulting in adverse effects or inconveniences.

Negotiate

The process of discussing terms and conditions with the aim of reaching an agreement or compromise.