Which of the Following Is an Example of a "More

question 5

Multiple Choice

Which of the following is an example of a "More is Better" characteristic of the Kano model of customer satisfaction?

• A)In a hotel, customers expect service at reception
• B)In a hotel, customers expect a rapid and satisfactory response to a complaint
• C)In a hotel, customers expect access to telephony services
• D)In a hotel, customers expect room service

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Definitions:

Every Hour

A frequency indication meaning an action or event occurs once each hour.

Bid

An offer of a certain price for something, especially at an auction, or in broader contexts, an attempt or effort to achieve something.

Tid

An abbreviation for "ter in die," meaning three times a day; it is often used in medical prescriptions.

Prn

An abbreviation for "pro re nata," meaning "as needed,” commonly used in prescriptions.