What Is the Core Problem with the "Delighters" Characteristic of the Kano

question 139

Multiple Choice

What is the core problem with the "Delighters" characteristic of the Kano model of customer satisfaction?

• A)A problem for marketers is that highly satisfied customers are rare
• B)A problem for marketers is that those extra features provided cost more money
• C)A problem for marketers is that the quality of customer service personnel varies to a great extent
• D)A problem for marketers is that over time "delighters" become expected

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Definitions:

Tangible Support

Physical or material assistance offered to someone in need, such as financial help, goods, or services.

Emotional Support

The provision of empathy, concern, affection, or encouragement to someone, especially during times of stress or hardship.

Mental Support

Emotional or psychological assistance provided to someone to help them deal with challenges or stress.

Principlism

An approach in bioethics that uses four key principles (autonomy, beneficence, non-maleficence, and justice) as a framework for decision-making in healthcare.