Judith Is Taking Back a Defective Item to a Store

question 299

Multiple Choice

Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as​

• A) ​the door-in-the-face technique.
• B) ​the "broken record."
• C) ​assertive rehearsal.
• D) ​overlearning.

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Definitions:

Alternative Hypothesis

The hypothesis that proposes there is a statistically significant difference between two or more groups or variables.

Prediction Intervals

These are estimates that predict the range within which a future observation will fall, with a certain probability.

Confidence Intervals

A range of values, derived from sample data, that is likely to contain the value of an unknown population parameter, expressed with a certain level of confidence.

Wider

Broad or extended in range, scope, or breadth.