Jon Is a Salesman, Who Keeps a Hostility Log in Which

question 160

Multiple Choice

Jon is a salesman, who keeps a hostility log in which he records what happened each day, what he thought and felt, and what actions he took.He is also learning to be more assertive and to trust others and not blame them for his failures.Jon is using strategies to

• A)become a Type A personality.
• B)reduce hostility.
• C)persuade other people and change their attitudes in order to become a more successful salesman.
• D)become more achievement-oriented and aggressive rather than being passive-aggressive.

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Definitions:

Trust

The firm belief in the reliability, truth, ability, or strength of someone or something.

Poorly Done

Executed or performed in a manner that fails to meet the required or expected standards.

Resentment

A feeling of displeasure or indignation at some act, remark, or person regarded as causing injury or insult.

Proxemics

The study of how humans use space in communication, including the physical distance between individuals in social, personal, and public spaces.